Quick Overview
TTMS implemented AI-driven e-learning modules with practical exercises and personalized feedback to train new helpdesk hires in ticket handling, communication, and English skills. The platform provides management with actionable insights to target improvements and ensures consistent customer support responses.
TTMS
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Accelerating onboarding and improving communication skills for helpdesk staff
Key Metrics
\- Faster onboarding\- Improved communication and writing skills\- Consistent customer support responses\- Actionable management insights
The Problem
Traditional training was slow and inconsistent, leading to variable support quality
The Solution
Developed AI-powered interactive e-learning with personalized feedback and progress tracking
Results
\- Reduced onboarding time\- Enhanced employee communication skills\- More consistent and effective customer support
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
Skill Development
Tags
GenAI
NLP
Scalability
Team Efficiency
Time-Saving
AI Tools Used
No items found.
Sources
https://ttms.com/case-studies/enhancing-helpdesk-training-using-ai-in-corporate-training/
More Case Studies
See All
How Cylance Prevents Zero-Day Attacks and Insider Threats Using AI
Technology & SaaS
How Lark Uses AI to Enhance Collaboration, Productivity, and Innovation for Remote Teams
Technology & SaaS
How Buzet Increased Organic Traffic by 25% Using Scalenut’s AI-Powered SEO and Content Marketing Platform
Hospitality & Tourism
How Amazon Transformed Fulfillment with 200,000+ AI-Powered Robots for Faster, Safer Order Processing
Retail & E-commerce
How Achievers Achieved 93% First Contact Resolution and 44% Deflection Rate with Forethought AI
Recruitment
How a Leading Utility Uses eGain’s AI Knowledge Hub™ and Generative AI to Transform Customer Service and Knowledge Management
Manufacturing