Quick Overview
TTMS implemented AI-driven e-learning modules with practical exercises and personalized feedback to train new helpdesk hires in ticket handling, communication, and English skills. The platform provides management with actionable insights to target improvements and ensures consistent customer support responses.
TTMS
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Accelerating onboarding and improving communication skills for helpdesk staff
Key Metrics
\- Faster onboarding\- Improved communication and writing skills\- Consistent customer support responses\- Actionable management insights
The Problem
Traditional training was slow and inconsistent, leading to variable support quality
The Solution
Developed AI-powered interactive e-learning with personalized feedback and progress tracking
Results
\- Reduced onboarding time\- Enhanced employee communication skills\- More consistent and effective customer support
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
Skill Development
Tags
GenAI
NLP
Scalability
Team Efficiency
Time-Saving
AI Tools Used
No items found.
Sources
https://ttms.com/case-studies/enhancing-helpdesk-training-using-ai-in-corporate-training/
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