A major utility company serving 2.6 million customers adopted eGain’s AI Knowledge Hub™ combined with Generative AI to overhaul its knowledge base. The platform automated content creation, tagging, and linking, enabling agents to find information 6x faster and build knowledge 5x quicker, significantly improving agent productivity and customer satisfaction.
Outdated, fragmented knowledge systems caused slow, inconsistent, and inaccurate customer support
Implemented eGain Knowledge Hub™ with NLP search, AI guidance, and integration with CRM and SharePoint systems to centralize and automate knowledge workflows