Quick Overview
Achievers implemented Forethought AI’s Solve and Triage solutions to automate customer support, increasing first contact resolution and deflecting routine queries.
Achievers
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support efficiency and resolution rates
Key Metrics
\- 93% first contact resolution\- 44% deflection rate
The Problem
High volume of repetitive queries slowed support and lowered resolution rates.
The Solution
Deployed Forethought AI Solve and Triage to automate query handling and escalate complex issues.
Results
\- High first contact resolution\- Significant query deflection\- Improved customer satisfaction
Details
Industry
Recruitment
Departments
Customer Support & Service
Use Cases
Customer Ticket Management
Support Analytics
Live Chat Support
Tags
GenAI
Support Teams
Time-Saving
Improved Accuracy
AI Tools Used
Forethought
Sources
https://forethought.ai/blog/customer-success-stories-with-ai/
More Case Studies
See All
How Buzet Increased Organic Traffic by 25% Using Scalenut’s AI-Powered SEO and Content Marketing Platform
Hospitality & Tourism
How Lexion Uses AI to Automate Contract Workflows and Scale Legal Operations
Legal
How easyA Built AI-Powered Dashboards to Unify Finance and Fitness Data for Real-Time Insights
Finance & Banking
How YouTube Uses AI for Content Moderation and Personalized Recommendations
Media & Entertainment
How Macquarie Uses Predictive AI to Clean and Unify Data for Better Insights and Outcomes
Finance & Banking
How Sage Publishing Uses Jasper AI to Automate and Scale Email Content Generation, Reducing Costs and Accelerating Marketing
Marketing & Advertising