Quick Overview
monday.com deployed Ada’s AI Agent to automate customer support task routing and resolution, integrating with project boards to sync client feedback with development teams, improving response times and customer satisfaction.
monday.com
Company Size
~2,000 employees
Revenue Range
$300M+ annual revenue (estimated)
Primary Challenge
Inefficient manual customer support processes causing delays and poor satisfaction
Key Metrics
\- 42% reduction in task handling time\- 64% customer satisfaction (CSAT) score improvement
The Problem
Manual routing and resolution of support tasks delayed responses and hindered feedback integration.
The Solution
Implemented Ada’s generative AI agent to automate support workflows and integrate with project management tools.
Results
\- Reduced task handling time by 42%\- Improved CSAT score by 64%\- Enhanced collaboration between support and development teams
“Ada’s AI agent has revolutionized our customer support, making it faster and more effective.”
Details
Industry
Technology & SaaS
Departments
Project & Task Management
Use Cases
Workflow Automation
Support Analytics
Tags
Predictive Modeling
AI Tools Used
No items found.
Sources
https://www.ada.cx/case-study/monday-com/
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