How monday.com Improved Customer Support Efficiency by 42% with Ada’s AI Agent

By: GoBeyond Team
July 3, 2025
3 min read
AI case study for monday.com – 42% faster support with Ada AI agent

Quick Overview

monday.com deployed Ada’s AI Agent to automate customer support task routing and resolution, integrating with project boards to sync client feedback with development teams, improving response times and customer satisfaction.

monday.com
monday.com
Company Size
~2,000 employees
Revenue Range
$300M+ annual revenue (estimated)
Primary Challenge
Inefficient manual customer support processes causing delays and poor satisfaction
Key Metrics
\- 42% reduction in task handling time\- 64% customer satisfaction (CSAT) score improvement

The Problem

Manual routing and resolution of support tasks delayed responses and hindered feedback integration.

The Solution

Implemented Ada’s generative AI agent to automate support workflows and integrate with project management tools.

Results

\- Reduced task handling time by 42%\- Improved CSAT score by 64%\- Enhanced collaboration between support and development teams

“Ada’s AI agent has revolutionized our customer support, making it faster and more effective.”

Details

Industry
Technology & SaaS
Departments
Project & Task Management
Use Cases
Workflow Automation
Support Analytics
Tags
Predictive Modeling
AI Tools Used
No items found.
Sources
https://www.ada.cx/case-study/monday-com/

More Case Studies

See All
How Olay (P&G) Doubled Conversion Rates and Increased Average Cart Size by 40% with AI-Powered Skin Advisor
Retail & E-commerce
How HubSpot Uses AI-Powered Blog Ideas Generator to Accelerate Content Ideation and Increase Blog Traffic
Technology & SaaS
How E-Commerce Retailers Use AI to Increase Average Order Value and Conversion Rates with Personalized Recommendations
Retail & E-commerce
How SafeGuard Financial Reduced Compliance Incidents by 50% with AI Monitoring
Finance & Banking
How The Second City Halved Invoice Processing Time and Saved $40K Annually with Ramp Bill Pay
Media & Entertainment
How Superside Internally Used AI to Create 21 Pixar-Inspired Posters in Five Days
Professional Services & Consulting

🤖 Chat with AI

Type...