Quick Overview
ClickUp, a project management platform with complex product usage leading to challenging customer inquiries, integrated Maven AGI’s ChatGPT-based Co-Pilot to assist support agents. The AI tool provides instant ticket summaries and suggested responses, reducing agent workload and enabling customers to self-serve more effectively. This integration improved support efficiency, reduced onboarding time for new agents, and fine-tuned AI responses to align with ClickUp’s voice and tone.
ClickUp
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Managing complex customer inquiries and reducing support agent workload
Key Metrics
\- 25% increase in tickets solved per hour\- Faster onboarding of new support agents\- Improved response quality
The Problem
Support team was stretched due to complex, high-volume inquiries and lengthy onboarding
The Solution
AI-powered Co-Pilot providing instant ticket summaries, suggested replies, and customer self-service support
Results
\- Increased support efficiency\- Reduced onboarding time\- Enhanced customer and agent experience
“Just one week into deployment, rep solves per hour increased 25%. We can invest more in proactive retention activities.”
David Doyle, Head of Customer Support, ClickUp
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
IT Support
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/https://www.mavenagi.comhttps://www.linkedin.com/posts/sshalabi_clickups-transformation-with-maven-agi-activity-7206859040339996672-r1xthttps://www.linkedin.com/posts/mavenagi_clickups-customer-support-transformation-activity-7206289835643322369-Rfdf
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