Quick Overview
Automaise and Ada AI platforms help leading brands automate ticket categorization, routing, and resolution. AI agents deflect up to 43% of tickets, reduce ticket volume by 50%, and increase customer satisfaction by over 9%, enabling scalable, efficient support.
Various Leading Brands
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating support ticket workflows to reduce volume and improve satisfaction
Key Metrics
\- 43% ticket deflection\- 50% reduction in ticket volume\- 9%+ increase in customer satisfaction
The Problem
Manual ticket handling was inefficient and costly
The Solution
AI-powered platforms automate ticket categorization, routing, and resolution with conversational agents
Results
\- Lower support costs\- Increased customer satisfaction\- Scalable support operations
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Time-Saving
Cost Reduction
SaaS
Support Teams
AI Tools Used
No items found.
Sources
https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/https://www.ada.cx/case-studies/
More Case Studies
See All
How China State Construction Reduced Rework by 18% Using AI-Powered Cameras and IoT Sensors
Construction
How DNAMIC Developed AI-Powered Wearable Devices for Cardiovascular Health Monitoring
Healthcare & Medical
How Built In Improved Win Rates and Deal Size by 10%+ Using Apollo’s Data Enrichment
Technology & SaaS
How a Retail Client Improved Customer Feedback Response Time and Satisfaction Using AI Analytics
Retail & E-commerce
How GetGenerative.ai Optimizes Task Assignment and Scheduling with AI-Driven Project Management
Technology & SaaS
How Rupp Pfalzgraf Increased Case Workload by 10% Using Lexis+ AI for Legal Research and Drafting
Legal