Quick Overview
Automaise and Ada AI platforms help leading brands automate ticket categorization, routing, and resolution. AI agents deflect up to 43% of tickets, reduce ticket volume by 50%, and increase customer satisfaction by over 9%, enabling scalable, efficient support.
Various Leading Brands
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating support ticket workflows to reduce volume and improve satisfaction
Key Metrics
\- 43% ticket deflection\- 50% reduction in ticket volume\- 9%+ increase in customer satisfaction
The Problem
Manual ticket handling was inefficient and costly
The Solution
AI-powered platforms automate ticket categorization, routing, and resolution with conversational agents
Results
\- Lower support costs\- Increased customer satisfaction\- Scalable support operations
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Time-Saving
Cost Reduction
SaaS
Support Teams
AI Tools Used
No items found.
Sources
https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/https://www.ada.cx/case-studies/
More Case Studies
See All
How Nutella Used AI to Generate 7 Million Unique Jar Labels, Creating a Sold-Out Campaign and High Consumer Engagement
Retail & E-commerce
How PlayerLync Used AI Design Tools to Refresh Product Imagery and Build a Robust Asset Library
Technology & SaaS
How Health Service Executive (HSE) Automated Employee Vetting to Improve Healthcare Staffing
Healthcare & Medical
How Procter & Gamble Uses AI Consumer Simulations to Accelerate Product Testing and Marketing Precision
Retail & E-commerce
How Urban Renewal Co. Saved $1.2M and Secured a $5M Expansion Using AI Scenario Analysis
Real Estate
How Automata Leads Boosted SaaS and B2B Sales with AI-Powered Lead Qualification and Nurturing
Technology & SaaS