Quick Overview
Automaise and Ada AI platforms help leading brands automate ticket categorization, routing, and resolution. AI agents deflect up to 43% of tickets, reduce ticket volume by 50%, and increase customer satisfaction by over 9%, enabling scalable, efficient support.
Various Leading Brands
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating support ticket workflows to reduce volume and improve satisfaction
Key Metrics
\- 43% ticket deflection\- 50% reduction in ticket volume\- 9%+ increase in customer satisfaction
The Problem
Manual ticket handling was inefficient and costly
The Solution
AI-powered platforms automate ticket categorization, routing, and resolution with conversational agents
Results
\- Lower support costs\- Increased customer satisfaction\- Scalable support operations
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Time-Saving
Cost Reduction
SaaS
Support Teams
AI Tools Used
No items found.
Sources
https://www.vktr.com/ai-disruption/5-ai-case-studies-in-customer-service-and-support/https://www.ada.cx/case-studies/
More Case Studies
See All
How Infiniticube Deployed GenAI-Powered Ticketing to Improve Response Times and Customer Satisfaction for Sun West Mortgage
Finance & Banking
How Banks Use AI to Recommend Relevant Financial Products and Increase Customer Engagement
Finance & Banking
How Foodpanda Uses Staple AI to Automate Multi-Format Invoice Processing and Reduce Errors
Manufacturing
How Tapestry Transformed Enterprise Knowledge Management Using Generative AI on AWS
Retail & E-commerce
How a Multinational QSR Chain Automated Audio-Video Production with AI to Save 18% on Media Budget
Marketing & Advertising
How Sage Publishing Uses Jasper AI to Automate and Scale Email Content Generation, Reducing Costs and Accelerating Marketing
Marketing & Advertising