How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

By: GoBeyond Team
July 3, 2025
3 min read
The Serafen Group AI chatbot interface

Quick Overview

The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.

The Serafen Group
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics
\- 40% staffing cost reduction\- Maintained support quality\- Efficient order handling

The Problem

Manual order inquiry handling was costly and inefficient

The Solution

Implemented ZyraTalk AI chatbots for automated order inquiry management

Results

\- Lower operational costs\- Consistent support quality\- Streamlined order processing

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
No items found.
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework

More Case Studies

See All
How CodiumAI Uses AI to Optimize and Refactor Legacy Codebases
Technology & SaaS
How Woebot Uses AI Chatbot to Deliver Accessible Cognitive Behavioral Therapy and Reduce Anxiety and Depression Symptoms
Mental Health
How Tubik Studio Used AI to Design a Fashion Service Dashboard with Unique Illustrations
Retail & E-commerce
How Ivy Tech Community College Uses AI Predictive Analytics to Identify At-Risk Students Early
Education & EdTech
How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets
Technology & SaaS
How Vanguard Institutional Overcame Regulatory Challenges to Deliver Distinctive AI-Powered Financial Marketing
Finance & Banking

🤖 Chat with AI

Type...