Quick Overview
Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics
\- Reduced support tickets\- Improved documentation accuracy\- Multi-lingual support\- Enhanced content discoverability
The Problem
Customers and employees struggled to find accurate, up-to-date documentation quickly
The Solution
AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics
Results
\- Lower support costs\- Faster issue resolution\- Better user satisfaction
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/
More Case Studies
See All
How Clari Increased Pipeline Visibility and Win Rates with AI-Powered Revenue Forecasting
Technology & SaaS
How Dojo Leverages Google Cloud Looker and Gemini to Create AI-Driven Payment Data Dashboards for Faster Insights and Better Decisions
Healthcare & Medical
How RBC Wealth Management Digitally Transformed Client Onboarding with Low-Code Automation
Finance & Banking
How University of Sydney Uses “Smart Sparrow” AI Platform for Adaptive Learning
Education & EdTech
How China State Construction Reduced Rework by 18% Using AI-Powered Cameras and IoT Sensors
Construction
How Spotio Uses AI to Optimize Scheduling and Routing for Field Sales Productivity
Retail & E-commerce