Quick Overview
Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics
\- Reduced support tickets\- Improved documentation accuracy\- Multi-lingual support\- Enhanced content discoverability
The Problem
Customers and employees struggled to find accurate, up-to-date documentation quickly
The Solution
AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics
Results
\- Lower support costs\- Faster issue resolution\- Better user satisfaction
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/
More Case Studies
See All
How Mortenson Construction Improved Project Efficiency by 38% Using Doxel’s AI-Powered Construction Progress Tracking
Real Estate
How Bloomfire Enhanced Knowledge Management and Employee Experience with AI
Technology & SaaS
How Intesa Sanpaolo Built Its Democratic Data Lab with Google Cloud to Enhance Risk Management and Democratize Data Access
Finance & Banking
How Zapier Boosted Remote Team Collaboration with AI-Driven Internal Chat System
Technology & SaaS
How RBC Wealth Management Digitally Transformed Client Onboarding with Low-Code Automation
Finance & Banking
How Stick Shift Driving Academy Increased Organic Traffic by 72% and Inbound Calls by 120% Using MarketMuse AI
Education & EdTech