How Document360 Uses AI to Create Dynamic, Searchable, Multi-Lingual Knowledge Bases that Reduce Support Tickets

By: GoBeyond Team
July 3, 2025
3 min read
Document360 AI knowledge base interface showing multi-lingual search and analytics

Quick Overview

Document360 enables organizations to build and manage dynamic, searchable, multi-lingual knowledge bases. Its AI-powered search helps employees and customers quickly find SOPs, manuals, and policies, reducing support tickets and improving documentation accuracy. The platform supports continuous content updates and analytics to maintain knowledge quality and relevance.

Document360
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support tickets and improving documentation quality across global teams
Key Metrics
\- Reduced support tickets\- Improved documentation accuracy\- Multi-lingual support\- Enhanced content discoverability

The Problem

Customers and employees struggled to find accurate, up-to-date documentation quickly

The Solution

AI-powered dynamic knowledge base with advanced search, multi-lingual support, and content analytics

Results

\- Lower support costs\- Faster issue resolution\- Better user satisfaction

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Use Cases
Knowledge Base Management
Tags
GenAI
NLP
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/

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