How PostNL Uses “Charlie” AI Digital Recruiter to Revolutionize Recruitment with 24/7 Operations and Cost Savings

PostNL, a Dutch postal and logistics company with 40,000 employees, implemented “Charlie,” an AI-powered digital recruiter developed by Scotty AI. Integrated with SAP SuccessFactors, Microsoft Outlook, Teams, WhatsApp, and phone systems, Charlie automates candidate screening, communication, interview scheduling, and candidate experience measurement. Charlie handles up to 500,000 conversations simultaneously, responds within one minute, and enables 24/7 recruitment. This reduced recruitment costs by 75%, cut ghosting from 49% to 23%, saved 375 recruiter hours per month, and increased candidate satisfaction to 91%.

High volume of applications, costly recruitment, and high candidate ghosting rates

Multi-agent AI digital recruiter “Charlie” automating end-to-end recruitment tasks and candidate engagement