Quick Overview
Paradiso Learning integrated an AI-powered chatbot into its LMS to automate responses, provide real-time coaching support, streamline scheduling, and handle 80% of routine inquiries, improving learner engagement and reducing staff workload.
Paradiso Learning
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Managing high volume of learner support queries and providing timely assistance
Key Metrics
\- Handled 80% of routine inquiries\- Reduced staff workload\- Improved response times\- Enhanced learner engagement\- 24/7 support availability\- Record-high learner satisfaction
The Problem
Manual learner support was time-consuming, leading to delays and learner frustration.
The Solution
Implemented AI chatbot integrated with Paradiso LMS to provide instant support, personalized coaching, and automated scheduling.
Results
\- Increased efficiency and learner satisfaction\- Reduced support costs\- Enabled continuous learning support
“Paradiso LMS’s AI chatbot transformed how we support learners, providing instant help and freeing our team to focus on complex tasks.”
Details
Industry
Coaching
Departments
Customer Support & Service
Use Cases
Live Chat Support
Task Assignment
Knowledge Base Creation
Tags
NLP
Time-Saving
Scalability
Client Satisfaction
Therapists & Coaches
AI Tools Used
No items found.
Sources
https://www.paradisosolutions.com/blog/lms-ai-chatbot/https://www.paradisosolutions.com/hub/top-ai-learning-platforms/https://www.elearningtrendz.com/blog/best-ai-driven-lms-vendor/
More Case Studies
See All
How International Rescue Committee Implements AI Chatbot to Streamline Refugee Claim Processing
Nonprofit & NGO
How American Eagle Reduced Live Chat Volume by 20% and Improved Customer Satisfaction with AI Chatbot
Retail & E-commerce
How Salesloft Uses AI for Deal Risk Analysis and Forecasting to Improve Close Rates
Professional Services & Consulting
How SciPlay Optimized Retargeting Campaigns Using Pecan’s AI-Powered Predictive Analytics
Media & Entertainment
How Skanska’s Project HALO Uses AI-Powered Robotics to Automate Labor-Intensive Construction Tasks
Construction
How Infosys Implemented an IAM Solution to Improve Governance, Compliance, and Business Agility for a Multinational Consumer Goods Company
Retail & E-commerce