Quick Overview
American Eagle deployed an AI chatbot providing real-time style recommendations, order tracking, and returns automation, reducing live chat volumes and enhancing customer satisfaction.
American Eagle Outfitters
Company Size
~40,000 employees
Revenue Range
$5B+ annual revenue
Primary Challenge
Reducing live chat load and improving customer service quality
Key Metrics
\- 20% reduction in live chat volume\- Improved customer satisfaction scores
The Problem
High volume of live chat requests slowed response times and increased operational costs.
The Solution
Implemented AI chatbot for automated recommendations, order tracking, and returns processing.
Results
\- Reduced live chat volume by 20%\- Improved customer satisfaction\- Streamlined customer service operations
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Customer Feedback Analysis
Tags
NLP
Recommendation Engine
Client Satisfaction
Time-Saving
AI Tools Used
No items found.
Sources
https://www.cloudtalk.io/blog/seamless-ai-customer-service/
More Case Studies
See All
How Bank of America Uses AI Sales Agents and Virtual Assistant Erica to Enhance Customer Outreach and Service
Finance & Banking
How Cosabella Boosted Email Revenue by 60% Using Emarsys AI-Powered Marketing Automation
Retail & E-commerce
How Gridium Uses Machine Learning and IoT to Optimize Energy Consumption in Commercial Buildings
Real Estate
How SpendWise Solutions Reduced Expense Reporting Time by 40% with AI Automation
Finance & Banking
How STACK Media Boosted Website Visits by 61% and Reduced Bounce Rate by 73% Using BrightEdge AI
Marketing & Advertising
How Perform[cb] Improved Lead Quality and Conversion Rates with an AI Chatbot Built on Amazon Bedrock
Technology & SaaS