Quick Overview
Guru provides an AI knowledge base platform offering enterprise search, content recommendations, and automated content verification and maintenance. Features include AI-powered search, topic identification, and an assistant for summarizing and creating content, integrated with existing tools to improve onboarding and support efficiency.
Guru
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving knowledge accessibility, content accuracy, and operational efficiency
Key Metrics
\- Faster onboarding\- Improved sales and support efficiency\- Up-to-date knowledge base\- Personalized content recommendations
The Problem
Outdated and fragmented knowledge bases reduced employee productivity and customer support quality
The Solution
AI-powered search and content management platform integrated with enterprise tools
Results
\- Accelerated onboarding\- Enhanced operational efficiency\- Consistent and current knowledge
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Sales & Lead Generation
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Auto-Summarization
SaaS
Sales Teams
Support Teams
AI Tools Used
Guru
Sources
https://www.zendesk.com/service/help-center/ai-knowledge-base/
More Case Studies
See All
How Fuelfinance Automates Real-Time Forecasting and Financial Reporting for Startups and SMBs
Technology & SaaS
How Google Uses AI to Optimize Regression Testing and Improve Bug Detection
Technology & SaaS
How Six Flags Enhanced Guest Experience and Operations with Google Cloud Vertex AI-Powered Digital Concierge
Hospitality & Tourism
How HubSpot Uses AI-Powered Blog Ideas Generator to Accelerate Content Ideation and Increase Blog Traffic
Technology & SaaS
How JPMorgan Chase Leverages AI Across Banking Operations to Boost Sales, Manage Risks, and Enhance Client Experiences
Finance & Banking
How Exadel Developed a GenAI Solution to Automate Data Conversion and Categorization for a Consulting Firm
Technology & SaaS