Quick Overview
Cvent deployed AI-powered matchmaking and dynamic agenda building for conferences, using machine learning to connect attendees, exhibitors, and sponsors based on profiles and interests. A 24/7 AI virtual assistant provides real-time attendee support. These features boosted networking quality, reduced organizer workload, and provided detailed post-event analytics for future planning.
Cvent
Company Size
Large multinational
Revenue Range
Not publicly disclosed
Primary Challenge
Improving networking quality and reducing event organizer workload
Key Metrics
\- Improved networking quality\- Reduced organizer workload\- Enhanced post-event insights
The Problem
Manual networking and agenda planning were inefficient and time-consuming
The Solution
AI matchmaking, dynamic agenda builder, and 24/7 virtual assistant chatbot
Results
\- Better networking and attendee satisfaction\- Streamlined event management\- Data-driven future event planning
Details
Industry
Hospitality & Tourism
Departments
Project & Task Management
Use Cases
Meeting Management
Tags
Predictive Modeling
GenAI
NLP
Scalability
Team Efficiency
Time-Saving
AI Tools Used
No items found.
Sources
https://digitaldefynd.com/IQ/ai-in-event-management/
More Case Studies
See All
How International Rescue Committee Implements AI Chatbot to Streamline Refugee Claim Processing
Nonprofit & NGO
How American Eagle Reduced Live Chat Volume by 20% and Improved Customer Satisfaction with AI Chatbot
Retail & E-commerce
How Salesloft Uses AI for Deal Risk Analysis and Forecasting to Improve Close Rates
Professional Services & Consulting
How SciPlay Optimized Retargeting Campaigns Using Pecan’s AI-Powered Predictive Analytics
Media & Entertainment
How Skanska’s Project HALO Uses AI-Powered Robotics to Automate Labor-Intensive Construction Tasks
Construction
How Infosys Implemented an IAM Solution to Improve Governance, Compliance, and Business Agility for a Multinational Consumer Goods Company
Retail & E-commerce