Quick Overview
Cintas developed an internal knowledge center powered by Google Vertex AI Search to enable customer service and sales teams to quickly find key information. This improved response times to client inquiries, enhanced employee productivity, and streamlined access to critical data across departments.
Cintas
Company Size
Large multinational
Revenue Range
Not publicly disclosed
Primary Challenge
Providing fast, accurate access to internal knowledge for client-facing teams
Key Metrics
\- Improved information access\- Faster client response\- Higher employee productivity
The Problem
Customer service and sales teams struggled with slow access to relevant internal information
The Solution
Google Vertex AI Search integrated into internal knowledge management system
Results
\- Quicker client responses\- Enhanced employee efficiency\- Better customer service outcomes
Details
Industry
Technology & SaaS
Departments
Sales & Lead Generation
Customer Support & Service
Use Cases
Information Retrieval
Tags
GenAI
NLP
Scalability
AI Tools Used
Vertex AI
Sources
https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders
More Case Studies
See All
How Cylance Prevents Zero-Day Attacks and Insider Threats Using AI
Technology & SaaS
How Lark Uses AI to Enhance Collaboration, Productivity, and Innovation for Remote Teams
Technology & SaaS
How Buzet Increased Organic Traffic by 25% Using Scalenut’s AI-Powered SEO and Content Marketing Platform
Hospitality & Tourism
How Amazon Transformed Fulfillment with 200,000+ AI-Powered Robots for Faster, Safer Order Processing
Retail & E-commerce
How Achievers Achieved 93% First Contact Resolution and 44% Deflection Rate with Forethought AI
Recruitment
How a Leading Utility Uses eGain’s AI Knowledge Hub™ and Generative AI to Transform Customer Service and Knowledge Management
Manufacturing