Quick Overview
Achievers implemented Forethought AI’s Solve and Triage solutions to automate customer support, increasing first contact resolution and deflecting routine queries.
Achievers
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support efficiency and resolution rates
Key Metrics
\- 93% first contact resolution\- 44% deflection rate
The Problem
High volume of repetitive queries slowed support and lowered resolution rates.
The Solution
Deployed Forethought AI Solve and Triage to automate query handling and escalate complex issues.
Results
\- High first contact resolution\- Significant query deflection\- Improved customer satisfaction
Details
Industry
Recruitment
Departments
Customer Support & Service
Use Cases
Customer Ticket Management
Support Analytics
Live Chat Support
Tags
GenAI
Support Teams
Time-Saving
Improved Accuracy
AI Tools Used
Forethought
Sources
https://forethought.ai/blog/customer-success-stories-with-ai/
More Case Studies
See All
How China State Construction Reduced Rework by 18% Using AI-Powered Cameras and IoT Sensors
Construction
How DNAMIC Developed AI-Powered Wearable Devices for Cardiovascular Health Monitoring
Healthcare & Medical
How Built In Improved Win Rates and Deal Size by 10%+ Using Apollo’s Data Enrichment
Technology & SaaS
How a Retail Client Improved Customer Feedback Response Time and Satisfaction Using AI Analytics
Retail & E-commerce
How GetGenerative.ai Optimizes Task Assignment and Scheduling with AI-Driven Project Management
Technology & SaaS
How Rupp Pfalzgraf Increased Case Workload by 10% Using Lexis+ AI for Legal Research and Drafting
Legal