AI in Action: 454+ Case Studies

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Guru
Technology & SaaS
How Guru’s AI Knowledge Base Enhances Enterprise Search, Content Recommendations, and Automated Maintenance

Discover how Guru’s AI knowledge base enhances search, recommendations, and content maintenance.

Use Cases:
Knowledge Base Creation
Departments:
Knowledge & Information Management
Sales & Lead Generation
Customer Support & Service
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Netguru
Technology & SaaS
How Netguru Built “Netguru Memory” AI Knowledge Base to Centralize Internal Knowledge and Accelerate Information Retrieval

Learn how Netguru’s AI knowledge base improves internal knowledge management and retrieval.

Use Cases:
Knowledge Base Creation
Departments:
Knowledge & Information Management
Internal Communication & Collaboration
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Leading Utility (unnamed)
Manufacturing
How a Leading Utility Uses eGain’s AI Knowledge Hub™ and Generative AI to Transform Customer Service and Knowledge Management

Discover how eGain’s AI platform accelerates knowledge management and improves utility customer support.

Use Cases:
Knowledge Base Creation
Departments:
Knowledge & Information Management
Customer Support & Service
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Various Leading Brands
Technology & SaaS
How Leading Brands Use Automaise and Ada AI Platforms to Automate Ticket Categorization and Boost Customer Satisfaction

Discover how AI platforms help brands automate ticket workflows and boost satisfaction.

Use Cases:
Customer Ticket Management
Departments:
Customer Support & Service
Operations & Workflow Automation
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Baleària
Hospitality & Tourism
How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support

Learn how Baleària leverages Zendesk AI chatbots to deflect tickets and boost satisfaction.

Use Cases:
Customer Ticket Management
Departments:
Customer Support & Service
Operations & Workflow Automation
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Medline
Healthcare & Medical
How Medline Uses Zendesk AI Bots to Manage Over 800,000 Tickets Annually and Boost Agent Productivity

Discover how Medline leverages Zendesk AI bots to manage high ticket volumes and improve support.

Use Cases:
Customer Ticket Management
Departments:
Customer Support & Service
Operations & Workflow Automation
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Sun West Mortgage
Finance & Banking
How Infiniticube Deployed GenAI-Powered Ticketing to Improve Response Times and Customer Satisfaction for Sun West Mortgage

Learn how Infiniticube’s AI ticketing system improves response times and customer satisfaction.

Use Cases:
Customer Ticket Management
Departments:
Customer Support & Service
Operations & Workflow Automation
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iQuasar
Technology & SaaS
How iQuasar Implemented AI-Powered Ticket Management to Optimize Customer Support for a Leading IT Firm

Discover how iQuasar’s AI-powered ticket system optimizes support workflows and customer satisfaction.

Use Cases:
Customer Ticket Management
Departments:
Customer Support & Service
Operations & Workflow Automation
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Lindy.ai
Technology & SaaS
How Lindy.ai Automates Customer Feedback Analysis to Improve CX Across Multiple Industries

Learn how Lindy.ai leverages AI to speed up feedback processing and enhance customer experience.

Use Cases:
Customer Feedback Analysis
Departments:
Customer Support & Service
Data & Analytics
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TLG Marketing
Hospitality & Tourism
How TLG Marketing Uses AI to Analyze Hospitality Customer Reviews and Improve Service Quality

Discover how AI-driven review analysis helped a hospitality client boost positive reviews and service.

Use Cases:
Customer Feedback Analysis
Departments:
Customer Support & Service
Operations & Workflow Automation
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TLG Marketing
Marketing & Advertising
How TLG Marketing Uses AI-Driven Analytics to Enhance Customer Feedback Response and Satisfaction in Retail

Learn how TLG Marketing leverages AI analytics to speed up feedback response and increase satisfaction.

Use Cases:
Customer Feedback Analysis
Departments:
Marketing & Content
Customer Support & Service
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Gravite
Retail & E-commerce
How Gravite Uses AI to Revolutionize Qualitative Customer Feedback Analysis and Drive Product and Service Improvements

Discover how Gravite leverages AI to analyze qualitative customer feedback rapidly and drive business improvements.

Use Cases:
Customer Feedback Analysis
Departments:
Customer Support & Service
Data & Analytics
Learn More