AI in Action: 454+ Case Studies

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Shelf.io
Technology & SaaS
How Shelf.io’s AI-Powered Suggestion Engine and Analytics Improve Contact Center Knowledge Management and Support Outcomes

Learn how Shelf.io’s AI tools improve knowledge management and support outcomes in contact centers.

Use Cases:
Support Analytics
Departments:
Customer Support & Service
Knowledge & Information Management
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ClickUp
Technology & SaaS
How ClickUp Transformed Customer Support with Maven AGI’s Co-Pilot to Boost Efficiency and Agent Productivity

Discover how ClickUp leverages Maven AGI’s AI to increase support productivity and reduce onboarding time.

Use Cases:
Support Analytics
Departments:
Customer Support & Service
Data & Analytics
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Telstra
Professional Services & Consulting
How Telstra Uses Microsoft Azure OpenAI Service to Enhance Customer Service with Ask Telstra and One Sentence Summary

Discover how Telstra leverages Azure OpenAI Service to improve agent effectiveness and customer experience with AI-powered tools.

Use Cases:
Support Analytics
Departments:
Customer Support & Service
Data & Analytics
Learn More
Public B2B SaaS Company
Technology & SaaS
How a Public B2B SaaS Company Improved Support with LivePerson’s Conversational Cloud® and Generative AI

Learn how LivePerson’s AI platform improved automation and satisfaction for a SaaS company.

Use Cases:
Live Chat Support
Departments:
Customer Support & Service
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The Serafen Group
Retail & E-commerce
How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

Discover how ZyraTalk’s AI chat helped The Serafen Group cut costs and improve support.

Use Cases:
Live Chat Support
Departments:
Customer Support & Service
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SERVPRO of Medford
Professional Services & Consulting
How SERVPRO of Medford Halved Response Times with ZyraTalk’s AI Live Chat

Learn how ZyraTalk’s AI chat helped SERVPRO reduce response times and scale support.

Use Cases:
Live Chat Support
Departments:
Customer Support & Service
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Chas Roberts
Skilled Trades
How Chas Roberts Increased Customer Engagement by 30% Using ZyraTalk’s AI Web Chat

Discover how ZyraTalk’s AI chat helped Chas Roberts improve engagement and sales.

Use Cases:
Live Chat Support
Departments:
Customer Support & Service
Sales & Lead Generation
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Cove Smart
Technology & SaaS
How Cove Smart Reduced Response Times by 80% and Increased Self-Service with Tidio’s Lyro AI

Learn how Cove Smart leveraged Tidio’s AI chatbot to speed up support and boost satisfaction.

Use Cases:
Live Chat Support
Departments:
Customer Support & Service
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Bella Santé
Healthcare & Medical
How Bella Santé Uses Tidio’s Lyro AI Agent to Automate Support and Boost Sales and Leads

Discover how Bella Santé uses Tidio’s Lyro AI to automate support and increase sales.

Use Cases:
Live Chat Support
Departments:
Customer Support & Service
Sales & Lead Generation
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HappyFox
Technology & SaaS
How HappyFox Uses AI to Optimize Knowledge Bases and Enhance Self-Service

Learn how HappyFox leverages AI to optimize knowledge content and enhance customer self-service.

Use Cases:
Knowledge Base Creation
Departments:
Knowledge & Information Management
Customer Support & Service
Learn More
Document360
Technology & SaaS
How Document360 Uses AI to Automate Knowledge Base Creation and Improve Support Documentation

Discover how Document360 leverages AI to improve support documentation and reduce tickets.

Use Cases:
Knowledge Base Creation
Departments:
Knowledge & Information Management
Customer Support & Service
Learn More
Tettra
Technology & SaaS
How Tettra’s AI Knowledge Base Enables Instant Answers and Efficient Knowledge Management

Learn how Tettra’s AI knowledge base improves team productivity and knowledge sharing.

Use Cases:
Knowledge Base Creation
Departments:
Knowledge & Information Management
Internal Communication & Collaboration
Education & Learning
Learn More