How TLG Marketing Uses AI to Analyze Hospitality Customer Reviews and Improve Service Quality

By: GoBeyond Team
July 27, 2025
3 min read
TLG Marketing hospitality AI feedback dashboard

Quick Overview

TLG Marketing applied AI to analyze reviews and ratings for a hospitality client, identifying specific service aspects needing improvement. Post-implementation, the client saw a 25% increase in positive reviews and enhanced overall service quality through targeted operational changes.

TLG Marketing
TLG Marketing
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Enhancing service quality and reputation through targeted feedback analysis
Key Metrics

- 25% increase in positive reviews
- Improved service quality
- Targeted operational improvements

The Problem

Manual review analysis was inefficient and lacked actionable insights

The Solution

AI-powered sentiment and theme analysis pinpointed key service issues for focused improvements

Results

- Better guest experiences
- Increased positive feedback
- Improved operational focus

Details

Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Feedback Analysis
Tags
NLP
Real-Time Processing
Time-Saving
Client Satisfaction
SaaS
AI Tools Used
No items found.
Sources
https://www.tlgmarketing.com/ai-for-customer-feedback-analysis/

More Case Studies

See All
How Eleken Redesigned Populate to Streamline Clinician Documentation and Improve Patient Care
Healthcare & Medical
How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support
Hospitality & Tourism
How Oxford VR Combines AI and Virtual Reality to Improve PTSD Treatment
Mental Health
How World Wildlife Fund Uses AI to Track Endangered Species and Combat Poaching
Nonprofit & NGO
How Uber Uses Advanced Data Visualization to Clarify Pricing and Support Decision-Making
Technology & SaaS
How Obayashi Corporation’s AiCorb Uses AI to Rapidly Generate Building Facade Designs and Streamline Architectural Workflows
Construction

🤖 Chat with AI

Type...