Zendesk employs AI to gather, analyze, and present insights from customer feedback collected via surveys, support tickets, and conversations. Their AI tools automate sentiment scoring, trend identification, and provide agent-facing copilots to help support teams respond effectively. This leads to improved support quality, faster issue resolution, and better product decisions.
Manual analysis of customer feedback is slow, incomplete, and unable to scale with growing interactions
AI-powered sentiment analysis, automated surveys, agent copilots, and QA tools integrated into Zendesk platform