Quick Overview
The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.
The Serafen Group
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing operational costs while maintaining support quality
Key Metrics
\- 40% staffing cost reduction\- Maintained support quality\- Efficient order handling
The Problem
Manual order inquiry handling was costly and inefficient
The Solution
Implemented ZyraTalk AI chatbots for automated order inquiry management
Results
\- Lower operational costs\- Consistent support quality\- Streamlined order processing
Details
Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
Cost Reduction
Time-Saving
SaaS
AI Tools Used
No items found.
Sources
https://www.linkedin.com/pulse/ai-webchat-success-zyratalk-case-studies-the-nichework
More Case Studies
See All
How Dojo Leverages Google Cloud Looker and Gemini to Create AI-Driven Payment Data Dashboards for Faster Insights and Better Decisions
Healthcare & Medical
How General Electric (GE) Uses AI to Enhance Employee Performance and Predictive Maintenance
Manufacturing
How Sephora Increased In-Store Makeover Bookings by 11% with AI Chatbot-Driven Interactive Quiz
Retail & E-commerce
How Upstart Revolutionized Credit Scoring and Risk Assessment with AI to Expand Lending and Reduce Defaults
Manufacturing
How Brainly Leveraged Google Cloud Vision AI to Boost Student Engagement and Accessibility Globally
Education & EdTech
How Cvent Enhances Conference Networking and Planning with AI Matchmaking and Virtual Assistance
Hospitality & Tourism