How Rotten Tomatoes Uses AI and NLP to Automate Audience Scores for Movies

By: GoBeyond Team
July 3, 2025
3 min read
Rotten Tomatoes AI-powered audience score dashboard

Quick Overview

Rotten Tomatoes leverages machine learning and NLP to analyze millions of user reviews, automatically assigning audience scores for movies. This creates a data-driven, efficient, and scalable scoring system that reflects real-time viewer sentiment.

Rotten Tomatoes
Rotten Tomatoes
Company Size
~350 employees (Fandango)
Revenue Range
Not publicly disclosed
Primary Challenge
Efficiently and accurately aggregating audience sentiment across massive review volumes
Key Metrics
\- Automated audience score generation\- Real-time updates\- Increased trust in ratings

The Problem

Manual review aggregation was slow, subjective, and unable to keep up with high review volumes

The Solution

Developed ML and NLP models to process and analyze user-generated reviews, extracting sentiment and assigning scores automatically

Results

\- Data-driven, scalable scoring\- Faster, more accurate ratings\- Improved audience trust

Details

Industry
Media & Entertainment
Departments
Data & Analytics
Use Cases
Data Analysis
Tags
Machine Learning
NLP
AI Tools Used
No items found.
Sources
https://2immersive4u.com/2024/10/09/how-ai-is-used-by-rotten-tomatoes-to-create-comprehensive-ratings-stories-about-ai/

More Case Studies

See All
How CloudTalk Uses AI-Powered Conversational Tools to Transform Customer Service and Boost Agent Productivity
Technology & SaaS
How IndiGo Improved Customer Satisfaction to 87% with Yellow.AI Chatbots Handling 42M Messages Quarterly
Hospitality & Tourism
How China State Construction Reduced Rework by 18% Using AI-Powered Cameras and IoT Sensors
Construction
How a Leading Utility Uses eGain’s AI Knowledge Hub™ and Generative AI to Transform Customer Service and Knowledge Management
Manufacturing
How Clari Increased Pipeline Visibility and Win Rates with AI-Powered Revenue Forecasting
Technology & SaaS
How TechFlow Streamlined Global Team Communication and Collaboration with ChatGPT AI
Technology & SaaS

🤖 Chat with AI

Type...