Quick Overview
monday.com deployed Ada’s AI Agent to automate customer support task routing and resolution, integrating with project boards to sync client feedback with development teams, improving response times and customer satisfaction.
monday.com
Company Size
~2,000 employees
Revenue Range
$300M+ annual revenue (estimated)
Primary Challenge
Inefficient manual customer support processes causing delays and poor satisfaction
Key Metrics
\- 42% reduction in task handling time\- 64% customer satisfaction (CSAT) score improvement
The Problem
Manual routing and resolution of support tasks delayed responses and hindered feedback integration.
The Solution
Implemented Ada’s generative AI agent to automate support workflows and integrate with project management tools.
Results
\- Reduced task handling time by 42%\- Improved CSAT score by 64%\- Enhanced collaboration between support and development teams
“Ada’s AI agent has revolutionized our customer support, making it faster and more effective.”
Details
Industry
Technology & SaaS
Departments
Project & Task Management
Use Cases
Workflow Automation
Support Analytics
Tags
Predictive Modeling
AI Tools Used
No items found.
Sources
https://www.ada.cx/case-study/monday-com/
More Case Studies
See All
How Standard Chartered Uses AI-Driven Compliance Monitoring to Enhance Regulatory Adherence and Fraud Detection
Finance & Banking
How Talla Uses AI Chatbots and NLP to Automate Employee Inquiries and HR Support
Technology & SaaS
How The Bridge Used Google AI to Optimize Lead Scoring and Advertising ROI
Education & EdTech
How The Second City Halved Invoice Processing Time and Saved $40K Annually with Ramp Bill Pay
Media & Entertainment
How IBM Watson Cognitive HR Enhances Talent Management with AI-Powered Performance Analytics
Technology & SaaS
How WilmerHale Uses Casetext CARA AI to Reduce Legal Brief Preparation Time and Improve Accuracy
Legal