Quick Overview
Infosys collaborated with a multinational consumer goods company to implement an Identity and Access Management (IAM) solution encompassing people, processes, and technology. The system automated user provisioning and deprovisioning, enforced governance policies, and improved compliance with internal controls and external regulations. This resulted in a 25% reduction in ticket volume, zero-day provisioning for new joiners, and enhanced business agility.
Infosys
Company Size
Large multinational
Revenue Range
Not publicly disclosed
Primary Challenge
Improving user access governance, compliance, and onboarding speed
Key Metrics
\- 25% reduction in support ticket volume\- Zero-day provisioning for new employees\- Improved governance and compliance\- Faster onboarding
The Problem
Manual user provisioning was slow, error-prone, and lacked governance controls
The Solution
End-to-end IAM solution automating provisioning, policy enforcement, and compliance monitoring
Results
\- Reduced operational workload\- Enhanced security and compliance\- Accelerated user onboarding
Details
Industry
Retail & E-commerce
Departments
IT & Security
Use Cases
Access Management
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://www.infosys.com/services/cyber-security/case-studies/identity-access-management-solution.htmlhttps://www.integralpartnersllc.com/resources/iam-case-studies/
More Case Studies
See All
How JetBrains AI Assistant Accelerates Error Detection and Code Refactoring
Technology & SaaS
How Switchboard Centralized and Automated Employee Onboarding to Save 10 Hours Per New Hire
Technology & SaaS
How Shell Oil Company Uses AI for Predictive Maintenance Scheduling to Reduce Downtime
Manufacturing
How Balenciaga Collaborated with AKQA and OpenAI’s DALL-E 2 to Accelerate Fashion Design
Retail & E-commerce
How Tabnine Enhances Developer Productivity with AI-Powered Code Completion and Refactoring
Technology & SaaS
How Allegis Group and TEKsystems Use AI and MLOps to Streamline Recruitment and Scale Talent Solutions
Skilled Trades