Quick Overview
Infosys collaborated with a multinational consumer goods company to implement an Identity and Access Management (IAM) solution encompassing people, processes, and technology. The system automated user provisioning and deprovisioning, enforced governance policies, and improved compliance with internal controls and external regulations. This resulted in a 25% reduction in ticket volume, zero-day provisioning for new joiners, and enhanced business agility.
Infosys
Company Size
Large multinational
Revenue Range
Not publicly disclosed
Primary Challenge
Improving user access governance, compliance, and onboarding speed
Key Metrics
\- 25% reduction in support ticket volume\- Zero-day provisioning for new employees\- Improved governance and compliance\- Faster onboarding
The Problem
Manual user provisioning was slow, error-prone, and lacked governance controls
The Solution
End-to-end IAM solution automating provisioning, policy enforcement, and compliance monitoring
Results
\- Reduced operational workload\- Enhanced security and compliance\- Accelerated user onboarding
Details
Industry
Retail & E-commerce
Departments
IT & Security
Use Cases
Access Management
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://www.infosys.com/services/cyber-security/case-studies/identity-access-management-solution.htmlhttps://www.integralpartnersllc.com/resources/iam-case-studies/
More Case Studies
See All
How Zillow Uses AI and Machine Learning to Deliver Highly Accurate Real-Time Home Valuations
Real Estate
How Obayashi Corporation’s AiCorb Uses AI to Rapidly Generate Building Facade Designs and Streamline Architectural Workflows
Construction
How “Bird Woman, Sacajawea” Used D-ID’s Generative AI for Facial Animation and Inclusive Storytelling
Media & Entertainment
How ApiX-Drive Automated HR Processes to Increase Productivity by 30%
Recruitment
How Studio Rx Boosted Production and Creativity with Adobe Firefly Custom AI Models
Marketing & Advertising
How Walmart Uses Predictive Analytics to Optimize Inventory, Reduce Waste, and Improve Customer Satisfaction
Retail & E-commerce