How Infiniticube Deployed GenAI-Powered Ticketing to Improve Response Times and Customer Satisfaction for Sun West Mortgage

By: GoBeyond Team
July 3, 2025
3 min read
Infiniticube AI ticketing platform interface

Quick Overview

Infiniticube implemented generative AI-powered ticketing for Sun West Mortgage, automating classification, routing, and context-aware responses. The Angel AI bot reduced response times and manual interventions, enhancing accuracy and customer satisfaction.

Sun West Mortgage
Sun West Mortgage
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing support response times and improving ticket accuracy
Key Metrics
\- 40% reduction in response times\- 25% increase in customer satisfaction\- Fewer errors\- Scalable support operations

The Problem

Manual ticket handling caused delays and inconsistent customer experiences

The Solution

AI-powered ticketing system automates classification, routing, and generates dynamic responses

Results

\- Faster, more accurate support\- Improved customer satisfaction\- Scalable ticket management

Details

Industry
Finance & Banking
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
GenAI
NLP
Time-Saving
Improved Accuracy
Client Satisfaction
SaaS
Support Teams
AI Tools Used
No items found.
Sources
https://infiniticube.com/blog/a-comprehensive-guide-to-automating-tickets-with-ai-case-study/

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