Quick Overview
Harbinger created an AI-powered onboarding and learning solution automating skills gap analysis, personalized learning plans, and periodic knowledge nudges for a multinational investment bank. The system converted onboarding content into summaries and quizzes, reducing query resolution times from hours to minutes and decreasing escalations by 15%.
Harbinger Group
Company Size
Large multinational
Revenue Range
Not publicly disclosed
Primary Challenge
Improving onboarding knowledge retention and support efficiency
Key Metrics
\- 85% reduction in query resolution time\- 15% fewer escalations\- Improved onboarding and training
The Problem
Lengthy onboarding content and slow support responses hindered knowledge retention
The Solution
AI-driven personalized learning plans, content summarization, quizzes, and automated support nudges
Results
\- Faster query resolution\- Enhanced knowledge retention\- Reduced support escalations
Details
Industry
Finance & Banking
Departments
Human Resources & People Ops
Use Cases
Employee Onboarding
Tags
GenAI
NLP
Scalability
Team Efficiency
Time-Saving
AI Tools Used
No items found.
Sources
https://www.harbingergroup.com/case-studies/ai-powered-automated-onboarding-and-learning-for-employee-support-transformation/
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