How Guru’s AI Knowledge Base Enhances Enterprise Search, Content Recommendations, and Automated Maintenance

By: GoBeyond Team
July 3, 2025
3 min read
Guru AI-powered knowledge base dashboard

Quick Overview

Guru provides an AI knowledge base platform offering enterprise search, content recommendations, and automated content verification and maintenance. Features include AI-powered search, topic identification, and an assistant for summarizing and creating content, integrated with existing tools to improve onboarding and support efficiency.

Guru
Guru
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving knowledge accessibility, content accuracy, and operational efficiency
Key Metrics
\- Faster onboarding\- Improved sales and support efficiency\- Up-to-date knowledge base\- Personalized content recommendations

The Problem

Outdated and fragmented knowledge bases reduced employee productivity and customer support quality

The Solution

AI-powered search and content management platform integrated with enterprise tools

Results

\- Accelerated onboarding\- Enhanced operational efficiency\- Consistent and current knowledge

Details

Industry
Technology & SaaS
Departments
Knowledge & Information Management
Sales & Lead Generation
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Auto-Summarization
SaaS
Sales Teams
Support Teams
AI Tools Used
Guru
Sources
https://www.zendesk.com/service/help-center/ai-knowledge-base/

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