Quick Overview
easyJet developed a cloud-based conversation interface integrated into its mobile app, powered by Travelport and Google’s Dialogflow, enabling customers to search for flights using speech recognition. The chatbot achieved a 99.8% accuracy rate on over 5 million queries, significantly improving user experience and engagement.
easyJet
Company Size
~15,000 employees
Revenue Range
$10B+ annual revenue
Primary Challenge
Improving customer flight search experience and engagement through voice technology
Key Metrics
\- 99.8% accuracy on 5 million queries\- Enhanced mobile app engagement\- Streamlined flight search process
The Problem
Traditional flight search was text-based and less intuitive, limiting customer convenience and engagement
The Solution
Developed AI-powered voice chatbot using Google Dialogflow integrated with Travelport APIs to enable natural language flight searches in the mobile app
Results
\- Increased customer satisfaction and app usage\- Faster, more intuitive flight search\- Scalable conversational AI platform
“Our voice-powered chatbot has transformed how customers find flights, making the process faster and more natural.”
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Sales & Lead Generation
Product Development & Innovation
Use Cases
Live Chat Support
Lead Generation
Product Development
Tags
NLP
Speech Recognition
Mobile App
Improved Accuracy
AI Tools Used
No items found.
Sources
https://techinformed.com/how-easyjet-is-scaling-to-new-highs-with-ai/https://runwaygirlnetwork.com/2019/09/press-release-easyjet-customers-will-be-able-to-book-with-voice-tech/
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