Quick Overview
easyJet developed a cloud-based conversation interface integrated into its mobile app, powered by Travelport and Google’s Dialogflow, enabling customers to search for flights using speech recognition. The chatbot achieved a 99.8% accuracy rate on over 5 million queries, significantly improving user experience and engagement.
easyJet
Company Size
~15,000 employees
Revenue Range
$10B+ annual revenue
Primary Challenge
Improving customer flight search experience and engagement through voice technology
Key Metrics
\- 99.8% accuracy on 5 million queries\- Enhanced mobile app engagement\- Streamlined flight search process
The Problem
Traditional flight search was text-based and less intuitive, limiting customer convenience and engagement
The Solution
Developed AI-powered voice chatbot using Google Dialogflow integrated with Travelport APIs to enable natural language flight searches in the mobile app
Results
\- Increased customer satisfaction and app usage\- Faster, more intuitive flight search\- Scalable conversational AI platform
“Our voice-powered chatbot has transformed how customers find flights, making the process faster and more natural.”
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Sales & Lead Generation
Product Development & Innovation
Use Cases
Live Chat Support
Lead Generation
Product Development
Tags
NLP
Speech Recognition
Mobile App
Improved Accuracy
AI Tools Used
No items found.
Sources
https://techinformed.com/how-easyjet-is-scaling-to-new-highs-with-ai/https://runwaygirlnetwork.com/2019/09/press-release-easyjet-customers-will-be-able-to-book-with-voice-tech/
More Case Studies
See All
How HG Commerciale (HGC) Modernized Expense Management with Yokoy Expense AI Platform
Construction
How eBay Processed Contracts 10x Faster and Reduced Legal Workloads with LawGeex AI
Retail & E-commerce
How Aeon Hire Uses AI Sourcing and Predictive Analytics to Save Time and Improve Hiring Quality
Recruitment
How HubSpot Uses AI-Powered Lead Scoring to Increase Conversion by 35% and Boost Productivity by 50%
Technology & SaaS
How Cove Smart Reduced Response Times by 80% and Increased Self-Service with Tidio’s Lyro AI
Technology & SaaS
How Metinvest Uses Machine Learning with DevRain to Enhance Multilingual Document Search and Management on Microsoft SharePoint
Construction