How Domino's and Microsoft Use Generative AI to Transform Pizza Ordering and Store Operations

By: GoBeyond Team
July 3, 2025
3 min read
Domino's AI-powered ordering and store operations dashboard

Quick Overview

Domino's partnered with Microsoft to leverage Azure OpenAI Service and Microsoft Cloud to develop generative AI solutions for personalized pizza ordering and smarter store operations. The AI assistant helps store managers with inventory management, ingredient ordering, staff scheduling, and streamlines pizza preparation and quality control.

Domino's Pizza Inc.
Domino's Pizza Inc.
Company Size
~400,000 employees (global)
Revenue Range
$20B+ annual revenue
Primary Challenge
Enhancing customer experience and operational efficiency through AI-driven personalization and automation
Key Metrics
\- Piloting generative AI-powered solutions within six months\- Streamlined store operations\- Enhanced personalized ordering experience\- Reduced time spent on inventory and scheduling\- Launched over 1,100 electric delivery vehicles

The Problem

Traditional store operations and ordering processes were labor-intensive and lacked personalization, limiting efficiency and customer satisfaction.

The Solution

Developed generative AI assistant powered by Azure OpenAI Service for store operations and customer ordering; created an Innovation Lab with Microsoft to accelerate AI innovations.

Results

\- Improved operational efficiency\- Enhanced customer personalization and engagement\- Reduced manager workload\- Faster pizza preparation and delivery\- Expanded digital ordering and loyalty programs

“Our collaboration with Microsoft will help us serve millions of customers with consistent and engaging ordering experiences.”

Kelly Garcia, EVP & CTO, Domino's

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Product Development & Innovation
Use Cases
Live Chat Support
UI/UX Design
Product Development
Tags
NLP
Speech Recognition
Client Satisfaction
Time-Saving
Support Teams
AI Tools Used
No items found.
Sources
https://ir.dominos.com/news-releases/news-release-details/dominosr-and-microsoft-cook-ai-driven-innovation-alliancehttps://www.restaurantdive.com/news/dominos-microsoft-partnership-generative-artificial-intelligence-ai-operations-customer-experience/695450/https://www.databricks.com/blog/dominos-delivers-innovation-harnessing-power-genai-enhance-customer-experience

More Case Studies

See All
How Dojo Leverages Google Cloud Looker and Gemini to Create AI-Driven Payment Data Dashboards for Faster Insights and Better Decisions
Healthcare & Medical
How General Electric (GE) Uses AI to Enhance Employee Performance and Predictive Maintenance
Manufacturing
How Sephora Increased In-Store Makeover Bookings by 11% with AI Chatbot-Driven Interactive Quiz
Retail & E-commerce
How Upstart Revolutionized Credit Scoring and Risk Assessment with AI to Expand Lending and Reduce Defaults
Manufacturing
How Brainly Leveraged Google Cloud Vision AI to Boost Student Engagement and Accessibility Globally
Education & EdTech
How Cvent Enhances Conference Networking and Planning with AI Matchmaking and Virtual Assistance
Hospitality & Tourism

🤖 Chat with AI

Type...