Quick Overview
Document360 offers AI-powered creation and management of knowledge bases, technical documentation, user manuals, and SOPs. AI search, multilingual support, and content analytics help reduce support tickets and keep documentation current and relevant.
Document360
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating knowledge base creation and maintaining documentation quality
Key Metrics
\- Reduced support tickets\- Improved documentation quality\- Scalable content management
The Problem
Manual documentation was error-prone and difficult to maintain
The Solution
AI-powered platform for content creation, search, and analytics with multilingual capabilities
Results
\- Lower support volume\- Higher documentation accuracy\- Scalable knowledge management
Details
Industry
Technology & SaaS
Departments
Knowledge & Information Management
Customer Support & Service
Use Cases
Knowledge Base Creation
Tags
NLP
GenAI
Knowledge Retrieval (RAG)
Auto-Summarization
Multi-Language Support
SaaS
Support Teams
Scalability
AI Tools Used
Document360
Sources
https://team-gpt.com/blog/ai-for-knowledge-management/
More Case Studies
See All
How HG Commerciale (HGC) Modernized Expense Management with Yokoy Expense AI Platform
Construction
How eBay Processed Contracts 10x Faster and Reduced Legal Workloads with LawGeex AI
Retail & E-commerce
How Aeon Hire Uses AI Sourcing and Predictive Analytics to Save Time and Improve Hiring Quality
Recruitment
How HubSpot Uses AI-Powered Lead Scoring to Increase Conversion by 35% and Boost Productivity by 50%
Technology & SaaS
How Cove Smart Reduced Response Times by 80% and Increased Self-Service with Tidio’s Lyro AI
Technology & SaaS
How Metinvest Uses Machine Learning with DevRain to Enhance Multilingual Document Search and Management on Microsoft SharePoint
Construction