Quick Overview
DNB deployed Aino, an AI-powered chatbot using natural language processing, to automate responses to 20% of customer inquiries, handling over 10,000 daily interactions. The chatbot was production-ready within 8 weeks, improving customer service efficiency and satisfaction.
DNB ASA
Company Size
~9,000 employees
Revenue Range
Not publicly disclosed
Primary Challenge
Managing high volumes of customer queries efficiently while maintaining service quality
Key Metrics
\- Automated 20% of customer traffic\- Over 10,000 daily automated interactions\- Rapid deployment within 8 weeks
The Problem
Manual customer service was overwhelmed by high query volumes, leading to delays and increased costs.
The Solution
Implemented NLP-driven AI chatbot integrated with customer service platforms to automate routine inquiries and escalate complex issues.
Results
\- Reduced workload on human agents\- Improved response times and customer satisfaction\- Scalable customer support solution
Details
Industry
Finance & Banking
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Live Chat Support
Customer Ticket Management
Knowledge Base Creation
Tags
NLP
Time-Saving
Scalability
Client Satisfaction
Support Teams
AI Tools Used
No items found.
Sources
https://boost.ai/case-studies/ai-chatbot-banking/
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