Quick Overview
Cove Smart implemented Tidio’s Lyro AI to automate live chat support, achieving an 80% reduction in response times, a 70% increase in self-service resolution rates, and a 35% improvement in customer satisfaction.
Cove Smart
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support speed and self-service effectiveness
Key Metrics
\- 80% faster responses\- 70% more self-service resolutions\- 35% higher customer satisfaction
The Problem
Slow response times and low self-service adoption limited customer experience
The Solution
Deployed Lyro AI chatbot to automate responses and guide customers to self-service
Results
\- Faster support\- Higher self-service success\- Improved customer satisfaction
Details
Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
GenAI
Real-Time Processing
Time-Saving
Client Satisfaction
SaaS
AI Tools Used
Tidio
Sources
https://www.tidio.com/resources/case-studies/
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