How Cove Smart Reduced Response Times by 80% and Increased Self-Service with Tidio’s Lyro AI

By: GoBeyond Team
July 3, 2025
3 min read
Cove Smart AI chatbot dashboard

Quick Overview

Cove Smart implemented Tidio’s Lyro AI to automate live chat support, achieving an 80% reduction in response times, a 70% increase in self-service resolution rates, and a 35% improvement in customer satisfaction.

Cove Smart
Cove Smart
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support speed and self-service effectiveness
Key Metrics
\- 80% faster responses\- 70% more self-service resolutions\- 35% higher customer satisfaction

The Problem

Slow response times and low self-service adoption limited customer experience

The Solution

Deployed Lyro AI chatbot to automate responses and guide customers to self-service

Results

\- Faster support\- Higher self-service success\- Improved customer satisfaction

Details

Industry
Technology & SaaS
Departments
Customer Support & Service
Use Cases
Live Chat Support
Tags
NLP
GenAI
Real-Time Processing
Time-Saving
Client Satisfaction
SaaS
AI Tools Used
Tidio
Sources
https://www.tidio.com/resources/case-studies/

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