Quick Overview
Bella Santé, a luxury med spa, implemented Tidio’s live chat combined with Lyro AI Agent to automate customer support, personalize client interactions, answer FAQs, gather leads, and escalate complex queries to human agents. This resulted in $66,000 in sales via AI, 75% of chats automated, 450+ new leads in 6 months, and improved personalization and customer satisfaction.
Bella Santé
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Automating customer support to increase sales and lead generation while enhancing personalization
Key Metrics
\- $66,000 in sales via AI\- 75% chat automation\- 450+ new leads in 6 months\- Improved personalization and satisfaction
The Problem
Manual support was resource-intensive and limited personalization
The Solution
Deployed Tidio’s Lyro AI chatbot integrated with live chat for seamless automation and escalation
Results
\- Increased sales and lead capture\- Reduced manual workload\- Enhanced customer experience
“Lyro has been a real game changer for us, drastically reducing response times and improving sales.”
Bella Santé Management
Details
Industry
Healthcare & Medical
Departments
Customer Support & Service
Sales & Lead Generation
Use Cases
Live Chat Support
Tags
NLP
GenAI
Real-Time Processing
Client Satisfaction
SaaS
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/https://www.tidio.com/resources/case-studies/
More Case Studies
See All
How Bank of America Uses AI Sales Agents and Virtual Assistant Erica to Enhance Customer Outreach and Service
Finance & Banking
How Cosabella Boosted Email Revenue by 60% Using Emarsys AI-Powered Marketing Automation
Retail & E-commerce
How Gridium Uses Machine Learning and IoT to Optimize Energy Consumption in Commercial Buildings
Real Estate
How SpendWise Solutions Reduced Expense Reporting Time by 40% with AI Automation
Finance & Banking
How STACK Media Boosted Website Visits by 61% and Reduced Bounce Rate by 73% Using BrightEdge AI
Marketing & Advertising
How Perform[cb] Improved Lead Quality and Conversion Rates with an AI Chatbot Built on Amazon Bedrock
Technology & SaaS