Quick Overview
Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.
Baleària
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing ticket volume and improving customer satisfaction in travel support
Key Metrics
\- 96% CSAT score\- Significant ticket deflection\- Improved customer experience
The Problem
High ticket volumes delayed support and lowered satisfaction
The Solution
Zendesk AI chatbots handle frequent inquiries and triage tickets
Results
\- Reduced agent workload\- Higher customer satisfaction\- Faster response times
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Scalability
SaaS
Support Teams
AI Tools Used
Zendesk AI
Sources
https://www.zendesk.com/blog/ai-powered-ticketing/
More Case Studies
See All
How TLG Marketing Uses AI-Driven Analytics to Enhance Customer Feedback Response and Satisfaction in Retail
Marketing & Advertising
How Kredito Uses AI-Based Risk Assessment to Improve Payment Behavior Prediction and Accelerate Working Capital Access
Finance & Banking
How a Global Software Project Used an AI Chatbot to Improve Communication and Accelerate Delivery
Technology & SaaS
How Nike and AKQA Used AI and Machine Learning to Simulate a Virtual Tennis Match Between Serena Williams’ Past and Present Selves
Retail & E-commerce
How Knock Uses AI to Streamline Home Trade-In Process and Improve Match Rates
Real Estate
How JIFFY.ai Delivered 85% Straight-Through Invoice Processing for a Large Automobile Manufacturer
Manufacturing