Quick Overview
Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.
Baleària
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing ticket volume and improving customer satisfaction in travel support
Key Metrics
\- 96% CSAT score\- Significant ticket deflection\- Improved customer experience
The Problem
High ticket volumes delayed support and lowered satisfaction
The Solution
Zendesk AI chatbots handle frequent inquiries and triage tickets
Results
\- Reduced agent workload\- Higher customer satisfaction\- Faster response times
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Scalability
SaaS
Support Teams
AI Tools Used
Zendesk AI
Sources
https://www.zendesk.com/blog/ai-powered-ticketing/
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