Quick Overview
Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.
Baleària
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Reducing ticket volume and improving customer satisfaction in travel support
Key Metrics
\- 96% CSAT score\- Significant ticket deflection\- Improved customer experience
The Problem
High ticket volumes delayed support and lowered satisfaction
The Solution
Zendesk AI chatbots handle frequent inquiries and triage tickets
Results
\- Reduced agent workload\- Higher customer satisfaction\- Faster response times
Details
Industry
Hospitality & Tourism
Departments
Customer Support & Service
Operations & Workflow Automation
Use Cases
Customer Ticket Management
Tags
NLP
Real-Time Processing
Scalability
SaaS
Support Teams
AI Tools Used
Zendesk AI
Sources
https://www.zendesk.com/blog/ai-powered-ticketing/
More Case Studies
See All
How a Global Consumer Goods Manufacturer Uses AI-Driven Dashboards to Accelerate Product Launches and Optimize Supply Chain
Manufacturing
How CME Group Boosted Developer Productivity Using Gemini Code Assist
Finance & Banking
How Ford Uses Machine Learning to Optimize Campaign Targeting and Double Conversions
Manufacturing
How MetroBank Group Increased Customer Satisfaction by 30% with AI-Powered Analytics
Finance & Banking
How E-Commerce Retailers Use AI to Increase Average Order Value and Conversion Rates with Personalized Recommendations
Retail & E-commerce
How Fugue Jumped from 10th to 1st on SERPs Using Frase.io SEO Tools
Technology & SaaS