Quick Overview
Achievers implemented Forethought AI’s Solve and Triage solutions to automate customer support, increasing first contact resolution and deflecting routine queries.
Achievers
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support efficiency and resolution rates
Key Metrics
\- 93% first contact resolution\- 44% deflection rate
The Problem
High volume of repetitive queries slowed support and lowered resolution rates.
The Solution
Deployed Forethought AI Solve and Triage to automate query handling and escalate complex issues.
Results
\- High first contact resolution\- Significant query deflection\- Improved customer satisfaction
Details
Industry
Recruitment
Departments
Customer Support & Service
Use Cases
Customer Ticket Management
Support Analytics
Live Chat Support
Tags
GenAI
Support Teams
Time-Saving
Improved Accuracy
AI Tools Used
Forethought
Sources
https://forethought.ai/blog/customer-success-stories-with-ai/
More Case Studies
See All
How HealthTech Solutions Uses Document AI to Automate Patient Records and Billing Document Processing
Healthcare & Medical
How EarlyBird Achieved 1,064 First-Page Keywords and 800% Organic Traffic Growth with uSERP
Technology & SaaS
How Caterpillar Inc. Reduced Equipment Failures and Improved Supply Chain Efficiency with AI
Manufacturing
How Memra’s AI Digital Employees Automated Expense Management for a Financial Services Provider
Finance & Banking
How Barracuda Networks Uses AI and NLP to Detect and Prevent Phishing Attacks
Technology & SaaS
How Comcast Reduced Wait Times by 30% and Support Calls with AI Virtual Assistants
Media & Entertainment