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Qualtrics XM
Custom pricing
Qualtrics XM is an experience management platform powered by AI, helping organizations collect, analyze, and act on customer, employee, brand, and product experience data at scale.
Specs:
Difficulty Level
Hard
Integration Complexity
High
Time to Value
Months
Technical Expertise Required
Technical
Qualtrics XM provides enterprise-grade, AI-powered tools to manage and optimize customer, employee, product, and brand experiences across every channel.
Full implementation and optimization require technical resources and can be complex for smaller organizations.
Best for large organizations needing a comprehensive, scalable platform for experience management across multiple business units.
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Overview
Qualtrics XM is a leading experience management (XM) platform that helps organizations gather, analyze, and take action on experience data from customers, employees, products, and brands. Powered by artificial intelligence and machine learning, Qualtrics automates insight generation, sentiment analysis, and predictive modeling to guide better business decisions.The platform supports feedback collection through surveys, chat, and digital intercepts, and connects seamlessly with CRMs, support systems, and marketing tools. With AI-driven tools like Text iQ (text analysis), Predict iQ (churn prediction), and Stats iQ (automated statistical analysis), Qualtrics enables businesses to uncover patterns, identify key drivers, and prioritize improvements.Qualtrics is used across industries by companies like BMW, Under Armour, and JetBlue to improve customer loyalty, employee engagement, brand perception, and product development. Its comprehensive dashboards, automated workflows, and integrations make it a powerhouse for organizations aiming to deliver exceptional experiences at every touchpoint.
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Best Use for:
Collecting, analyzing, and acting on customer, employee, and brand feedback to improve loyalty, satisfaction, and performance.
Pricing Breakdown
Here is the current pricing breakdown:
Starting Price
Custom pricing
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No
Industries
Technology & SaaS
Marketing & Advertising
Finance & Banking
Healthcare & Medical
Hospitality & Tourism
Education & EdTech
Professional Services & Consulting
Department
Customer Support & Service
Human Resources & People Ops
Product Development & Innovation
Marketing & Content
Data & Analytics
Sales & Lead Generation
Use Cases
Customer Feedback Analysis
Market Research
Business Intelligence
Campaign Management
Compliance Monitoring
Client Health Monitoring
Product Development
Tags
NLP
Machine Learning
Predictive Modeling
Real-Time Processing
Enhanced Decision-Making
Analytics Dashboard
SaaS
Browser-Based
API Available
Integrations
Salesforce Sales Cloud
Zendesk
HubSpot CRM
Google Analytics
Slack
Microsoft Teams
Tableau
AWS Developer Tools
Google Cloud Developer Tools
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