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Playvox
Custom pricing
Playvox is an AI-powered workforce engagement management (WEM) platform that helps customer support teams optimize quality assurance, performance management, scheduling, and coaching.
Specs:
Difficulty Level
Medium
Integration Complexity
Medium
Time to Value
Months
Technical Expertise Required
Technical
Playvox delivers AI-powered workforce engagement solutions that enhance support team quality, performance, and operational efficiency.
Full platform implementation may require considerable onboarding and system configuration based on business processes.
Best for customer support and operations teams needing to optimize workforce management, quality assurance, and coaching at scale.
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Overview
# Playvox: AI Workforce Engagement Management Platform for Customer Support TeamsPlayvox is a leading workforce engagement management (WEM) platform that helps customer support teams boost performance, quality, and efficiency through AI-powered tools. Playvox offers a suite of solutions including Quality Assurance (QA), Performance Management, Workforce Management (WFM), Coaching, and Learning Management—all unified within a single, easy-to-use platform.By leveraging AI, Playvox automates quality scorecards, identifies trends, recommends coaching opportunities, and forecasts staffing needs. It empowers support leaders to manage agent workloads effectively, deliver personalized feedback, and ensure consistent service delivery across every customer touchpoint.Playvox integrates seamlessly with major CRM and helpdesk systems like Zendesk, Salesforce Service Cloud, and Freshdesk, offering real-time insights into agent performance and customer satisfaction. Companies like NuBank, Mercado Libre, and Wish rely on Playvox to streamline support operations and foster continuous improvement.Whether your team needs to scale customer support operations, improve service quality, or increase employee engagement, Playvox provides the AI-enhanced tools necessary to build world-class customer experiences
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Best Use for:
Managing and improving customer service team performance with AI-driven quality assurance, coaching, and workforce planning tools.
Pricing Breakdown
Here is the current pricing breakdown:
Starting Price
Custom pricing
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No
Industries
Technology & SaaS
Retail & E-commerce
Finance & Banking
Healthcare & Medical
Hospitality & Tourism
Education & EdTech
Professional Services & Consulting
Department
Customer Support & Service
Human Resources & People Ops
Operations & Workflow Automation
Data & Analytics
Internal Communication & Collaboration
Industries
Technology & SaaS
Retail & E-commerce
Finance & Banking
Healthcare & Medical
Hospitality & Tourism
Education & EdTech
Professional Services & Consulting
Use Cases
Customer Ticket Management
Performance Management
Employee Training
Support Analytics
Tags
Marketing Teams
Machine Learning
Real-Time Processing
Predictive Modeling
SaaS
Customizable Workflows
Analytics Dashboard
Enhanced Decision-Making
Integrations
Zendesk
Salesforce Sales Cloud
Freshdesk
Slack
Microsoft Teams
Google Workspace
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