Medallia

⭐️  
4
Custom pricing

Medallia, with its MonkeyLearn capabilities, offers an AI-powered customer and employee experience platform that analyzes feedback data to uncover actionable insights through text analysis, sentiment detection, and machine learning.

Specs:

Difficulty Level
Hard
Integration Complexity
High
Time to Value
Months
Technical Expertise Required
Developer-Level

Medallia combines feedback collection, AI-powered analysis, and action-oriented workflows to optimize customer and employee experiences at scale.

Implementation can be complex and resource-intensive for organizations without dedicated CX or IT support.

Best for large enterprises seeking a robust, AI-enhanced platform to centralize and act on customer and employee feedback across multiple channels.

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Overview

# Medallia: AI-Powered Customer and Employee Experience Management PlatformMedallia is a leading customer and employee experience management platform that uses AI and machine learning to collect, analyze, and act on feedback from across digital, physical, and contact center interactions. With its acquisition of MonkeyLearn, Medallia has expanded its capabilities in text analysis, offering businesses deep insights from unstructured data like open-ended survey responses, chat logs, and social media mentions.MonkeyLearn’s natural language processing (NLP) models now enhance Medallia’s experience cloud, enabling sentiment analysis, topic detection, intent classification, and custom text classification—without requiring users to code. Organizations can automate the categorization of feedback, uncover hidden trends, and prioritize improvements based on real-time data.Medallia is trusted by global enterprises like Hilton, Samsung, and Delta Airlines to drive customer loyalty, optimize employee engagement, and boost operational efficiency. Whether you're streamlining customer feedback loops, enhancing service quality, or predicting churn, Medallia empowers businesses to move from feedback to action at scale.

Screenshots

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Best Use for:

Analyzing customer and employee feedback at scale to identify insights, predict trends, and automate action plans for experience improvement.

Pricing Breakdown

Here is the current pricing breakdown:

Starting Price
Custom pricing
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No

Industries

Technology & SaaS
Retail & E-commerce
Hospitality & Tourism
Finance & Banking
Healthcare & Medical
Education & EdTech
Media & Entertainment
Professional Services & Consulting

Department

Customer Support & Service
Human Resources & People Ops
Marketing & Content
Operations & Workflow Automation
Data & Analytics

Industries

Technology & SaaS
Retail & E-commerce
Hospitality & Tourism
Finance & Banking
Healthcare & Medical
Education & EdTech
Media & Entertainment
Professional Services & Consulting

Use Cases

Customer Feedback Analysis
Business Intelligence
Compliance Monitoring
Client Health Monitoring
Support Analytics

Tags

NLP
Machine Learning
Real-Time Processing
Predictive Modeling
Analytics Dashboard
SaaS
Browser-Based
Time-Saving
Enhanced Decision-Making

Integrations

Salesforce Sales Cloud
Slack
Zendesk
Microsoft Dynamics 365 Sales
Google Cloud Developer Tools
AWS Developer Tools
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