Keatext

⭐️  
5
$550/month

Keatext is an AI-powered feedback analysis platform that uses natural language understanding (NLU) to automatically analyze open-text feedback, uncover insights, and improve customer experience strategies.

Specs:

Difficulty Level
Medium
Integration Complexity
Medium
Time to Value
Days
Technical Expertise Required
No-Code Friendly

Keatext transforms open-text customer and employee feedback into structured, actionable insights with AI-driven analysis.

Customization for very industry-specific use cases may require fine-tuning and professional services.

Best for organizations wanting fast, no-code AI insights from unstructured customer and employee feedback.

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Overview

# Keatext: AI Customer Feedback and Text Analytics PlatformKeatext is an AI-powered text analytics platform that helps organizations quickly uncover insights from customer and employee feedback. Using advanced natural language understanding (NLU), Keatext automatically processes open-ended survey responses, reviews, support tickets, and chat transcripts—detecting themes, sentiment, intent, and actionable opportunities.The platform aggregates feedback from multiple sources and presents it in an intuitive dashboard with real-time visualizations and reports. Its powerful unsupervised learning models eliminate the need for manual tagging or pre-built taxonomies, making it easy to identify emerging issues and prioritize improvements.Keatext supports CX, EX, marketing, and product teams across industries like retail, finance, and SaaS to better understand customer pain points, monitor satisfaction, and predict churn. By turning messy qualitative data into structured, decision-ready insights, Keatext accelerates time-to-action and boosts customer-centric decision-making.Whether you're optimizing product experiences or improving support operations, Keatext ensures feedback drives meaningful change.

Screenshots

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Best Use for:

Analyzing qualitative survey and support data to surface themes, sentiment, and actionable priorities for improving experiences.

Pricing Breakdown

Here is the current pricing breakdown:

Starting Price
$550/month
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No

Industries

Technology & SaaS
Retail & E-commerce
Finance & Banking
Healthcare & Medical
Hospitality & Tourism
Marketing & Advertising
Education & EdTech
Professional Services & Consulting

Department

Customer Support & Service
Product Development & Innovation
Marketing & Content
Data & Analytics
Human Resources & People Ops

Industries

Technology & SaaS
Retail & E-commerce
Finance & Banking
Healthcare & Medical
Hospitality & Tourism
Marketing & Advertising
Education & EdTech
Professional Services & Consulting

Use Cases

Customer Feedback Analysis
Research & Insights
Business Intelligence
Support Analytics
Client Health Monitoring

Tags

NLP
Machine Learning
Real-Time Processing
Enhanced Decision-Making
Analytics Dashboard
SaaS
Browser-Based

Integrations

Salesforce Sales Cloud
HubSpot CRM
SurveyMonkey
Google Sheets
Slack
Freshdesk
HubSpot Service Hub
🤖 Chat with AI
Type...