Kapiche

# Kapiche: AI Customer Insights Platform for Open-Text Feedback AnalysisKapiche is an AI-driven insights platform that empowers businesses to analyze and extract value from large volumes of open-text feedback without requiring manual tagging, coding, or predefined taxonomies. Using natural language processing (NLP) and advanced machine learning, Kapiche identifies patterns, themes, sentiment, and customer drivers from surveys, support tickets, reviews, and social media conversations.Its intuitive interface allows non-technical teams to quickly surface meaningful insights, build dashboards, and link feedback directly to business outcomes like churn, NPS, or CSAT scores. Kapiche makes it easy to perform real-time feedback analysis, monitor trends over time, and prioritize actions based on data-driven understanding.Trusted by brands like Toyota, IAG, and Fidelity Life, Kapiche helps customer experience (CX), product, and insights teams bridge the gap between customer feedback and strategic decision-making—without needing complex setups or data science expertise.Whether improving product offerings or enhancing service quality, Kapiche ensures that every voice is heard and acted on with clarity.