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Front
$29/month
Front is a collaborative customer communication platform that unifies email, chat, and CRM data into a shared inbox to improve team productivity and deliver personalized customer experiences.
Specs:
Difficulty Level
Medium
Integration Complexity
Medium
Time to Value
Hours
Technical Expertise Required
No-Code Friendly
Front transforms customer communication into a collaborative, CRM-integrated workflow that improves responsiveness, personalization, and internal teamwork.
Heavier collaboration and automation features may require configuration to fully match complex team workflows.
Best for teams that want to manage customer conversations collaboratively across email, chat, and CRM channels without losing the personal touch.
Watch Demo
Overview
# Front: Collaborative Customer Communication Platform for Email, Chat, and CRM IntegrationFront is a customer communication platform that brings together email, chat, SMS, and CRM data into a shared, collaborative workspace for teams. Designed to deliver personalized, efficient customer experiences, Front combines the familiarity of an email inbox with the scalability and transparency of a help desk.Teams can manage customer conversations collaboratively, automate workflows, and track customer relationships without losing the personal touch. Front also offers powerful integrations with Salesforce, HubSpot, Slack, and over 100 other tools, helping businesses connect communication channels with their CRM, project management, and analytics platforms.AI-driven features like message templates, automated routing, response suggestions, and analytics empower teams to respond faster and more accurately. Whether you’re in support, account management, or sales, Front helps companies increase customer satisfaction, improve internal collaboration, and scale personalized communication across channels.
Screenshots
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Best Use for:
Centralizing customer communications across email, chat, and SMS to improve team collaboration, transparency, and customer satisfaction.
Pricing Breakdown
Here is the current pricing breakdown:
Starting Price
$29/month
Pricing Model
Subscription
Free Tier
Yes
No
Free Trial
Yes
No
Enterprise Option
Yes
No
Industries
Technology & SaaS
Professional Services & Consulting
Retail & E-commerce
Finance & Banking
Education & EdTech
Marketing & Advertising
Department
Customer Support & Service
Account Management & Client Success
Sales & Lead Generation
Internal Communication & Collaboration
Operations & Workflow Automation
Industries
Technology & SaaS
Professional Services & Consulting
Retail & E-commerce
Finance & Banking
Education & EdTech
Marketing & Advertising
Use Cases
Client Communication
Customer Ticket Management
Team Collaboration
Knowledge Sharing
Support Analytics
Sales Outreach
Meeting Management
Tags
Real-Time Processing
SaaS
Collaboration Tools
Analytics Dashboard
Customizable Workflows
Self-Service Interface
Time-Saving
Integrations
Salesforce Sales Cloud
HubSpot CRM
Slack
Microsoft Teams
Asana
Jira
Google Workspace
Zendesk
Stripe
Zapier
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