How TLG Marketing Uses AI to Analyze Hospitality Customer Reviews and Improve Service Quality

By: GoBeyond Team

July 27, 2025

3 min read

TLG Marketing hospitality AI feedback dashboard

Quick Overview

TLG Marketing applied AI to analyze reviews and ratings for a hospitality client, identifying specific service aspects needing improvement. Post-implementation, the client saw a 25% increase in positive reviews and enhanced overall service quality through targeted operational changes.

TLG Marketing

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Enhancing service quality and reputation through targeted feedback analysis

Key Metrics

- 25% increase in positive reviews
- Improved service quality
- Targeted operational improvements

The Problem

Manual review analysis was inefficient and lacked actionable insights

The Solution

AI-powered sentiment and theme analysis pinpointed key service issues for focused improvements

Results

- Better guest experiences
- Increased positive feedback
- Improved operational focus

Details

Industry

Hospitality & Tourism

Departments

Customer Support & Service

Operations & Workflow Automation

Use Cases

Customer Feedback Analysis

More Case Studies

See All

How DG MARE Increased Productivity and Accelerated Cloud Migration Using Generative AI

Nonprofit & NGO

How Netguru Built “Netguru Memory” AI Knowledge Base to Centralize Internal Knowledge and Accelerate Information Retrieval

Technology & SaaS

How IBM Watson Cognitive HR Enhances Talent Management with AI-Powered Performance Analytics

Technology & SaaS

How a Multinational E-commerce Platform Doubled Developer Productivity Using GitHub Copilot

Retail & E-commerce

How Microsoft Quadrupled Lead Conversion Rates Using AI-Based Lead Scoring

Technology & SaaS

How Novo Nordisk Used AI-Powered Brand Language Optimization to Boost Email Marketing Performance

Healthcare & Medical